PRIVACY POLICY
Last Updated: October 6, 2026
Jeremy Mast, LMFT Inc. DBA Center for Integrative Change (“us”, “we”, or “our”) operates the https://www.centerforintegrativechange.com website and related services (hereinafter referred to as the “Service”). Center for Integrative Change values your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you interact with our websites, online resources, coaching and consulting services, digital products, appointment systems, communications, and related services.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.centerforintegrativechange.com.
Company Address:
2009 Mackenzie Way, Suite 100, Cranberry Township, PA 16066
Email:
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through our websites, online services, forms, scheduling systems, coaching and consulting interactions, digital resources, email communications, SMS communications, and other services that link to this Privacy Policy.
Certain services may be governed by additional privacy notices, consents, contracts, or legally required notices. Where another notice specifically applies to a service or type of information, that notice will control to the extent of any conflict.
2. Information We Collect
We collect several different types of information for various purposes to provide and improve the Service to you. Depending on how you interact with us, we may collect the following categories of information.
Information You Provide Directly
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include:
First name
Last name
Email address
Phone or mobile number — a phone number may be collected when an individual voluntarily provides it through a form, chat, consultation request, appointment request, or other consent-based contact point
Mailing address
Information voluntarily submitted through website forms
Information submitted through chat or other website contact mechanisms
Appointment and scheduling information
Account and login information
Payment and billing information
Information you provide when contacting us or during coaching or consulting
Information contained in forms, questionnaires, applications, surveys, or other materials you submit
Feedback, testimonials, or other communications you voluntarily provide
Cookies and usage data
Sensitive or Health-Related Information
Because our mission and services may involve addiction, betrayal, relationships, emotional well-being, and related subjects, you may voluntarily provide information that is sensitive or health-related. We may collect such information when necessary to provide, administer, coordinate, or improve a service you request, subject to applicable law and any specific consent or privacy notice that applies.
Please do not provide sensitive information through a general website contact form, ordinary email, or SMS unless we specifically request that information through an appropriate method.
Information Collected Automatically
When you use our website or online services, we and our service providers may automatically collect information such as:
IP address
Browser and device type
Operating system
Approximate location derived from IP address
Pages viewed
Referring and exit pages
Date and time of visits
Website interaction information
Cookies and similar technologies
3. How We Use Information
We may use personal information for purposes including:
Providing requested services
Responding to inquiries
Scheduling consultations and appointments
Sending appointment reminders
Providing service-related notifications
Sending requested information
Sending promotional communications where the recipient has separately consented
Managing SMS preferences and opt-out requests
Maintaining consent records
Processing payments
Maintaining client and business records
Operating, maintaining, and improving our website and services
Personalizing certain services or communications
Security, fraud prevention, and technical operations
Preventing fraud, abuse, or unauthorized activity and protecting the security and integrity of our systems
Complying with legal obligations
Establishing, exercising, or defending legal claims
Promotional communications are only sent where the applicable promotional consent has been obtained or another lawful basis applies. We will use sensitive information only for purposes permitted by applicable law and appropriate to the services or interaction involved.
Definitions
ServiceThe https://www.centerforintegrativechange.com website and related services operated by Jeremy Mast, LMFT Inc. DBA Center for Integrative Change.
Personal DataData about a living individual who can be identified from those data (or from those data and other information either in our possession or likely to come into our possession).
Usage DataData collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
CookiesSmall files stored on your device (computer or mobile device).
Data ControllerThe natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information is, or is to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)Any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
Data Subject (or User)Any living individual who is using our Service and is the subject of Personal Data.
4. SMS / Mobile Messaging
Center for Integrative Change may use SMS/text messaging to communicate with individuals who have voluntarily provided their mobile number and provided the applicable consent. We distinguish between two categories of messaging.
Service / Transactional SMS
Center for Integrative Change may send service-related SMS messages to individuals who have provided their mobile number and applicable consent. These messages may include:
Responses to inquiries
Consultation scheduling
Appointment confirmations
Appointment reminders
Scheduling updates
Service-related notifications
Other communications directly related to a requested service or interaction
These messages are only sent where the recipient has provided the appropriate consent or where otherwise permitted under applicable law.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Promotional SMS
With separate, express promotional SMS consent, Center for Integrative Change may send promotional messages regarding:
Services
Educational resources
Events
Special offers
Company updates
Promotional SMS consent is optional and is not a condition of purchase or receiving services. Providing a phone number does not automatically enroll someone in promotional SMS.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Promotional SMS consent disclosure
“By checking this box, I consent to receive promotional SMS messages from Center for Integrative Change, including information about services, educational resources, events, special offers, and company updates. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help. Marketing SMS consent is optional and is not a condition of purchase.”
SMS Consent
SMS consent is collected through consent-based mechanisms such as website forms, website chat, and other clearly disclosed consent mechanisms. Messaging consent is separate from acceptance of the Privacy Policy and Terms of Service.
Where applicable, SMS consent checkboxes are:
Optional
Unchecked by default
Clearly worded
Separate from required Terms/Privacy acceptance
Separate for service/transactional and promotional messaging
You are not required to agree to SMS messages to submit a form, request information, schedule a consultation, or receive services.
SMS Opt-Out
Recipients can opt out of SMS messages by replying STOP. For assistance, recipients can reply HELP. You may also opt out by contacting [email protected].
Opting out of promotional SMS does not necessarily prevent us from sending necessary service-related communications where such communications are otherwise permitted and necessary to fulfill a requested service. Opting out of SMS may prevent you from receiving appointment reminders by text, but it does not necessarily cancel appointments or other obligations. You remain responsible for attending scheduled appointments and reviewing other available communications.
Message Frequency and Rates
Message frequency may vary. Message and data rates may apply.
Consent Records
When SMS consent is provided, we may maintain records of:
Phone number
Date/time of consent
Consent source
Consent type
Applicable form or communication method
SMS preferences
Opt-out requests
These records may be retained as reasonably necessary to administer the messaging program, demonstrate consent, handle disputes, and comply with legal or regulatory requirements. Consent records are not used for unrelated marketing.
Mobile Information and SMS Consent
We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent data with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in data and consent records are not used by unrelated third parties to send their own marketing messages.
SMS Security
We do not consider SMS a secure channel for highly sensitive information. We therefore seek to keep SMS communications appropriately limited—for example, to appointment reminders and administrative information rather than detailed discussions of sensitive personal circumstances.
5. Cookies and Similar Technologies
We and our third-party service providers may use cookies, pixels, analytics tools, and similar technologies to operate our website, understand website usage, remember preferences, maintain security, and improve our services. Depending on the technologies used on our website, you may be able to control certain cookies through your browser or a website cookie-management tool. Disabling certain technologies may affect website functionality.
6. How We Share Information
We may disclose personal information in the following circumstances.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. We may share information with vendors and service providers that help us operate our business, such as providers of:
Scheduling and appointment management
Payment processing
Website hosting
Email and SMS communications
Video conferencing
Customer relationship management
Cloud storage
Information technology and security
Analytics
Administrative and business services
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Service providers may process information as necessary to provide website, CRM, scheduling, communications, hosting, or messaging services on behalf of Center for Integrative Change.
SMS / Mobile information limitation
Mobile phone numbers, SMS opt-in information, and SMS consent records are not shared with third parties or affiliates for their own independent marketing or promotional purposes.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service. For example, Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. You can opt-out of having your activity on the Service made available to Google Analytics by installing the Google Analytics opt-out browser add-on.
Behavioral Remarketing
We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors may use cookies to inform, optimize, and serve ads based on your past visits to our Service.
Legal and Safety Purposes
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities. We may disclose information in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of Center for Integrative Change
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
Investigate suspected fraud, abuse, security incidents, or unlawful activity
Establish, exercise, or defend legal claims
Business Transactions
If Center for Integrative Change is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
With Your Direction or Consent
We may disclose information when you specifically request or authorize us to do so. We do not sell personal information for money in the ordinary meaning of “sell.”
7. Health Information and HIPAA
Depending on the specific services provided and the circumstances in which information is collected, certain information may or may not be subject to the Health Insurance Portability and Accountability Act (“HIPAA”) or other health-privacy laws. This Privacy Policy is not intended to establish that Center for Integrative Change is a HIPAA-covered entity or that all information collected constitutes protected health information under HIPAA. Where HIPAA or another specific privacy law applies, we will handle information in accordance with the requirements applicable to the relevant service and relationship, including any applicable privacy notice or agreement.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, and destruction. No internet transmission, electronic storage system, email service, SMS service, or other technology can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide and document services
Maintain appropriate business and financial records
Meet legal, regulatory, tax, accounting, and contractual obligations
Resolve disputes
Establish or defend legal claims
Prevent fraud and abuse
Enforce our agreements
Administer the SMS messaging program, demonstrate consent, and handle opt-out requests
Retention periods may vary depending on the type and sensitivity of information and applicable legal requirements.
10. Your Choices
Depending on applicable law and the nature of your relationship with us, you may have choices concerning your personal information. You may contact us to:
Request information about personal information we maintain about you
Request correction of inaccurate information
Request deletion where applicable
Ask questions about our privacy practices
Withdraw certain consents where withdrawal is legally available
Opt out of certain communications
Opt out of SMS communications by replying STOP, where supported
Some requests may be subject to legal limitations, contractual requirements, or identity-verification procedures. To make a privacy request, contact [email protected].
11. Marketing Communications
Where permitted by law, we may send emails or other communications about services, educational resources, events, or other information that may be relevant to you. You may unsubscribe from marketing emails using the unsubscribe mechanism included in those messages. Unsubscribing from marketing communications does not necessarily stop administrative or service-related communications, including appointment confirmations and reminders. Promotional SMS is sent only to those who have provided separate, express promotional SMS consent.
12. Children’s Privacy
Our services are generally intended for adults. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us at [email protected] so that we can evaluate and address the situation.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party platforms. Examples may include scheduling, payment, video conferencing, social media, analytics, email, SMS, or other service providers. Those third parties may collect information directly from you and operate under their own privacy policies. We are not responsible for the privacy practices of third-party websites or services that we do not control.
14. Social Media and Public Areas
If our website or services provide publicly accessible areas, comments, testimonials, community discussions, or similar features, information you voluntarily post in those areas may be visible to others. Do not post sensitive personal information in a public area.
15. Do Not Send Sensitive Information Through Ordinary Email or SMS
Because ordinary email and SMS may not provide the level of security appropriate for sensitive information, please do not send detailed information concerning addiction, trauma, relationships, health conditions, treatment, or other highly sensitive matters through ordinary email or text unless specifically requested through an appropriate communication channel. Administrative messages such as appointment confirmations and scheduling questions are generally appropriate uses of SMS.
16. Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Center for Integrative Change aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. In certain circumstances, you have the following data protection rights:
The right to access, update, or delete the information we hold about you
The right of rectification of inaccurate or incomplete information
The right to object to our processing of your Personal Data
The right to request that we restrict the processing of your personal information
The right to data portability — to receive a copy of your information in a structured, machine-readable format
The right to withdraw consent at any time where we relied on your consent to process your personal information
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.
17. “Do Not Track” Signals under CalOPPA
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
18. U.S. Privacy Rights
Center for Integrative Change primarily conducts business in the United States. Certain U.S. states provide residents with specific privacy rights. Whether those rights apply to you depends on the state in which you reside, the nature of the information involved, and whether we are subject to the relevant law. Where applicable, we will provide the rights and processes required by the relevant state privacy law. To ask about your rights or submit a privacy request, contact [email protected]. We may need to verify your identity before completing certain requests.
19. Pennsylvania Residents
Center for Integrative Change is located in Pennsylvania and seeks to comply with applicable Pennsylvania privacy and consumer-protection requirements. If Pennsylvania or another applicable law provides you with privacy rights beyond those described in this Policy, those rights are not waived by this Policy.
20. Data Breach and Security Incident Notifications
If we determine that a security incident requires notification under applicable federal or state law, we will provide notice in the manner and within the timeframe required by applicable law. Certain federal requirements may apply to businesses that maintain personal health records or otherwise fall within the scope of the FTC’s Health Breach Notification Rule.
21. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make changes, we will update the “Last Updated” date at the top of this Policy. If we make material changes, we may provide additional notice when required or appropriate. Your continued use of our services after an updated Privacy Policy becomes effective means that the updated Policy will apply to your subsequent interactions, to the extent permitted by law.
22. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Jeremy Mast, LMFT Inc. DBA Center for Integrative Change
2009 Mackenzie Way, Suite 100
Cranberry Township, PA 16066
Email: [email protected]